Jane Porter

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Written By IT Services

Chief Operating Officer - Optivo

Jane is the Chief Operating Officer at Optivo, having held executive roles at AmicusHorizon since 2009.

Jane has worked in housing for over 30 years and has held senior executive roles in housing management, development and home ownership.

Jane is passionate about delivering excellent customer services. She has delivered sector leading performance through the use of real time data, segmentation and customer insight. She has driven continuous improvement and efficiencies through her vision and enthusiasm for technology solutions including predictive analytics, Robotic Process Automation, Artificial Intelligence, Internet of Things and bots.

She has strategic responsibility for the following services:

  • Housing Management

  • Asset Management (including Direct Labour Operation)

  • Customer Experience Team – our award winning call centre

  • Income Management

  • Home Ownership

  • Social Impact

  • Health & Safety

  • Legal Services

  • Technology and Transformation

  • Residential Care Homes

  • Fresh Visions Charity

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